The provision of heating and especially hot water within hospitals and residential care facilities, supermarkets and those supporting key workers, such as schools, is being actively prioritised for support by Adveco. An important aspect of that work is the provision of site-based engineering services for emergency call outs, ensuring priority customers have a reliable supply of heating and, in particular, hot water.

Regarded as essential work, we are still providing this service in these times of social distancing and stay at home rules. Adveco is taking all necessary measures to protect its staff and help prevent further spread of the Coronavirus. As a result, we have made some alterations to our engineers’ working practices and we ask for your patience and help to keep them safe while doing their jobs. This will help to ensure we can continue to offer this critical engineering support throughout the duration of this pandemic.

While on site, we will be instigating the following changes to protocols to ensure the safety of our engineers:

• No signing in – site contact to sign the engineer in.
• No classroom-style inductions – inductions, if necessary, take place outside as toolbox talks, ensuring distances of over two metres from others.
• No entry into crowded areas / areas that are heavily trafficked / areas where people loiter – the engineer is to phone and the site contact should come outside to meet him and take him around the outside of the building to the plant room. Plant room to be accessed from the nearest external door (not by walking through an occupied building, unless at the engineer’s discretion, he has our full support if he deems the risk too high). Please advise prior to the visit if you feel plant room access may be problematic.
• No one else to be working in the vicinity / in the plant room while our engineer is there.
• No signing out – site contact to sign the engineer out.
• The site must provide facilities for hand-washing.

We will be requesting that agreement to the above protocols be agreed in writing prior to an engineering visit. If these allowances cannot be accommodated, we will deem the work non-essential and attendance will be rescheduled following the Government mandated ‘stay at home’ period.  Our engineer will carry out a risk assessment on arrival and if you cannot provide the stated conditions then he has been instructed to abort the job, this will incur a standard aborted visit fee.

We are sorry to have to impose conditions on our visit, but we are committed to the health of our engineers and the ability to continue to support our many customers providing key services to the nation.

We appreciate your support in these extraordinary circumstances.