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Adveco commissioning

Adveco Covid 19 update – Engineering Site Visits

The provision of heating and especially hot water within hospitals and residential care facilities, supermarkets and those supporting key workers, such as schools, is being actively prioritised for support by Adveco. An important aspect of that work is the provision of site-based engineering services for emergency call outs, ensuring priority customers have a reliable supply of heating and, in particular, hot water.

Regarded as essential work, we are still providing this service in these times of social distancing and stay at home rules. Adveco is taking all necessary measures to protect its staff and help prevent further spread of the Coronavirus. As a result, we have made some alterations to our engineers’ working practices and we ask for your patience and help to keep them safe while doing their jobs. This will help to ensure we can continue to offer this critical engineering support throughout the duration of this pandemic.

While on site, we will be instigating the following changes to protocols to ensure the safety of our engineers:

  • No signing in – site contact to sign the engineer in.
  • No classroom-style inductions – inductions, if necessary, take place outside as toolbox talks, ensuring distances of over two metres from others.
  • No entry into crowded areas / areas that are heavily trafficked / areas where people loiter – the engineer is to phone and the site contact should come outside to meet him and take him around the outside of the building to the plant room. Plant room to be accessed from the nearest external door (not by walking through an occupied building, unless at the engineer’s discretion, he has our full support if he deems the risk too high). Please advise prior to the visit if you feel plant room access may be problematic.
  • No one else to be working in the vicinity / in the plant room while our engineer is there.
  • No signing out – site contact to sign the engineer out.
  • The site must provide facilities for hand-washing.

We will be requesting that agreement to the above protocols be agreed in writing prior to an engineering visit. If these allowances cannot be accommodated, we will deem the work non-essential and attendance will be rescheduled following the Government mandated ‘stay at home’ period.  Our engineer will carry out a risk assessment on arrival and if you cannot provide the stated conditions then he has been instructed to abort the job, this will incur a standard aborted visit fee.

We are sorry to have to impose conditions on our visit, but we are committed to the health of our engineers and the ability to continue to support our many customers providing key services to the nation.

We appreciate your support in these extraordinary circumstances.

Adveco Covid-19 update.

Adveco Covid-19 update

During these unprecedented times, and in response to the latest Government advice to all businesses in the UK, Adveco is taking all necessary measures to protect its staff and help prevent further spread of the Coronavirus.

Our services have always been regarded as business-critical to our customers, and with so many providing front-line support in the UK in the fight against this pandemic, it has never been truer.

I want to assure you that Adveco and our sister company A.O. Smith Water Heaters remain open for business. We continue to operate from our Farnborough HQ but with a reduced staff for the duration of April. This is of paramount importance to us, to maintain our supply lines and ensure deliveries are made so your projects are not delayed.

We are well stocked, and our field engineering teams are on hand to respond to ongoing emergency call outs.

As the situation continues to develop, it has become clear that we, like so many businesses, must prioritise our services in response to the critical needs of customers across the health sector. The provision of heating and especially hot water within hospitals and residential care facilities that provide for those most at risk must take precedence at this time. We will be endeavouring to ensure all product and engineering support is made available in the fastest time to customers within the health sector. Supermarkets and those supporting key workers, such as schools, will also be prioritised for support by Adveco.

We are happy to discuss the needs of your project or servicing requirements but hope you will appreciate that if you are not providing key services at this time that our response may be delayed.

We will operate a small retained team for the coming month to support your needs, but you may experience a delay in response when contacting the office. We are responding to all calls and messages but apologise if you are unable to get an instant reply. We appreciate your patience.

To reiterate, Adveco remains open and ready to meet your commercial hot water and heating needs. We appreciate your support and understanding.

David O’Sullivan

Managing Director

Adveco / A.O. Smith Water Heaters UK