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Navigating Regulations & Application Design for Commercial Hot Water Systems

There are huge expectations placed on building services engineers and sustainability consultants to be experts on the regulations for the built environment and the ever-developing technologies employed to meet them. The most important systems and features of the building, such as its fabric, power, heating and cooling systems are well understood and can be confidently dealt with when specifying and delivering a project. Designs including non-traditional and secondary systems are where engineers can be at a disadvantage due to the vast amount of changing information that they need to know. These systems can include domestic hot water (DHW), renewables plus the control of them, and gas appliance flueing.

These secondary systems on commercial projects are therefore a perfect opportunity to lean on more specialist application design services so that consultants can place their focus on the mainline elements of a building project. At Adveco, we have supplied specialist design support for the past 50 years, ensuring typically bespoke applications meet regulatory demands and best practice to sensibly manage capital expenditure while ensuring system longevity for better operational life.

In recent years we have come to recognise three prime ways that specialist application design becomes truly advantageous to a commercial building project. The first is in supporting mechanical and public health engineers deliver comprehensive and highly efficient DHW systems. The second is aiding sustainability consultants in the integration of renewables. The third is in helping engineers and D&B contractors to address the complex regulations surrounding the installation of flues for gas-based systems.

With DHW applications the primary issues are always going to relate to correct sizing based on the demands generated by a building’s occupants and choice of system. These can be based on application, energy source, suitability, and integration with carbon saving technologies,

Oversizing DHW systems inherently come from a lack of understanding of hot water demands within the building, diversity, and length of the peak period. Oversizing is exacerbated by the false belief that the building uses more hot water than it really does, and an attitude of ‘better too much than not enough’. Sizing programmes, often employed for a quick sizing early in the design then never reviewed, do not deal well with the many variables and decisions on diversity leading them to oversize to prevent hot water problems. Traditionally the problems with oversizing, such as increased standing losses, increased outlay costs, increased pipe sizes, and increased space use may have been minor in terms of the cost of the whole building, but it now has another important knock-on effect. If the hot water consumption is overinflated, it falsely increases the expectation of the building’s carbon emissions. This then requires greater employment of renewables to reduce emissions which do not actually occur. This can come at great cost and complication and provide little benefit to the building. Access to realistic sizing tools and having the experience to interpret results requires both expertise and time, which specialist application design can bring to a project.

The integration of renewables, such as air source heat pumps (ASHP), heat recovery and solar thermal, will further increase the complexity of a system. Renewable technologies are going to be selected early in the design process to secure the Part L approval, once modelled successfully it is not wise to start changing things too severely. Small changes, such as revising the manufacturer of an appliance is going to make little difference within Part L, but if you have to add, remove and replace a technology, then you are going to be back at the beginning, and will almost certainly need to resubmit your Part L calculations. These early selection decisions increasingly reside with the sustainability consultant before the design engineer is involved, which means they need a broad knowledge of building services systems beyond the renewables themselves. Working together with specialist application design means they can better advise on selecting the right type of renewable to ensure it will integrate with the rest of the system and be controlled to work with traditional technologies. It is very important that renewable heat sources, particularly those that provide low-grade heat, are not held off by traditional boiler systems providing high-grade heat to high-temperature systems. This is not purely a controls issue but one that requires an in-depth understanding of the complete system arrangement to set it up effectively.

Finally, a regulatory issue that continues to impact consultants, engineers and D&B contractors has been the change to flue and gas standards.

IGEM/UP10 Edition 4 is an Institute of Gas Engineers and Managers utilisation procedure which attempts to address two major points of confusion: safe horizontal termination and the definition of a group of appliances. Adveco applies this document in all relevant plant room design since limits on horizontal termination through a wall terminal at low level is clearly important from a safety perspective. Many designers and installers remain unsure how to apply it correctly which can have a major impact on commissioning if the termination is not found to meet the current regulations.

Under UP/10, groups of terminals are defined by a mathematical formula which sets a corresponding dimension. Terminals that are within the calculated dimension of each other are k,89a group regardless of type or location. A group of terminals with an input over 70kW (net) that terminate horizontally must now be tested against a risk assessment provided within UP/10; this could therefore include terminals from appliances with outputs below 70 kW that previously would not have been considered if their terminals conformed to BS5440. The IGEM procedure will potentially allow up to 333kW (net) to be exhausted at low level if it is deemed risk free (such as a windowless wall looking over open fields) but will not allow 70kW to be exhausted at low level if deemed unsafe (such as an internal corner, or adjacent to openable windows, walkways, or a playground). Despite holding British Standard (BS) equivalency and being published for more than five years, UP/10 remains underused in the early design phase where it should be used to determine when flues must terminate at high level so that they can be included in the installation budget.

Faced with an ever-widening range of technology and regulations, access to a specialist design for these secondary systems is an extremely useful asset, one that can be both an independent sounding board and an extension of the in-house design function. That saves valuable time, delivers a better project specification and helps avoid problems that can halt final commissioning of a system, delaying or even preventing a building’s final handover to the new resident.

Enquire about sizing your project 

The Adveco 2021 Product Guide Now Available

Hot water and heating specialist Adveco, has published its latest Product Guide for 2021 (PDF). This handy booklet provides a complete overview of Adveco’s current portfolio of commercial hot water and heating products. With the Government’s pledge to deliver net-zero by 2050, the commercial sector faces an increasing challenge to address the carbon emissions from buildings. The recent sixth Carbon Budget put the scale of the challenge into perspective, calling for a 78% reduction in carbon emissions by 2035 if we as a nation are to meet this long-term net-zero commitment.

Whether planning a new build or refurbishing existing buildings, Adveco provides a broad choice of appliances, controls and ancillaries for the design and manufacture of bespoke applications. Supporting the drive to a more sustainable future, Adveco offers an ever-expanding range of renewables; from its long-term provision of solar thermal systems to award-winning boxed Heat Recovery Units, and the latest commercial-grade air source heat pumps.

Wherever a project is located, Adveco can support with the optimal technology; from glass-lined water heaters for hard water areas to corrosion-resistant stainless-steel alternatives for soft water conditions, and renewables that address the limitations of regional climates.

With access to the latest hot water and heating technology, we can ensure your application is provisioned with highly efficient, low-emission appliances, that offer the highest quality, robust construction to ensure longevity and best value investment.

The Adveco 2021 Product Guide provides an easy reference for a range of boilers, buffers and thermal stores for heating projects. It also incorporates the A.O. Smith range of condensing gas and electric water heaters, all supported by Adveco calorifiers, plate heat exchangers and immersions for hot water systems. Also discover the advantages of Adveco offsite construction, providing complete prefabricated plant rooms for heating and hot water systems.

All Adveco’s products are supported by 50 years of industry expertise as the independent provider of application and system design, bespoke manufacture and aftersales service and support. All supplied at a quality only a specialist manufacturer can deliver.

Download the brochure today

Non-domestic RHI gains 12–month extension

Originally set to finish at the end of March 2021, and in response to delays caused to building projects by COVID-19, the Government’s non-domestic Renewable Heat Incentive (RHI) has received a 12-month extension. In response to concerns raised by stakeholders that a significant number of existing projects would fail to meet the scheme closure application deadline of 31st March 2021, affected projects are now able to submit an extension application.

Those existing projects unable to commission and accredit to the scheme before the previous deadline now can extend these processes until 31 March 2022.

With increasing pressure to decarbonise in line with the Government’s ambitious net zero targets, the preservation of reliable and continued funding for the commercial sector is critical if organisations are to be further encouraged in the adoption of future-proof sustainable developments. With no clear, immediate replacement for the RHI, concerns had been raised regarding the lack of incentivisation for the commercial sector, as new schemes focussed on domestic installations. Given around 40% of UK greenhouse gas emissions are accounted for by heating, cooling, ventilation, the provision of hot water and lighting the built environment, and some 17% is generated by commercial building stock, it is clear that more help is required to drive the uptake of renewables and more sustainable systems if the UK is to achieve climate-neutral buildings by 2050.

Designed to provide financial incentives to increase the uptake of renewable heat by businesses, the public sector and non-profit organisations, the non-domestic RHI is currently applicable to air source heat pumps, such as the Adveco FPi range and L70, and solar thermal for commercial uses including large and small businesses, plus schools and hospitals. Administrated by Ofgem on behalf of the Department of Energy and Climate Change (DECC), tier one of the RHI incentivises non-domestic energy producers for either the life of the installation or 20 years as a maximum. If conditions are met, with equipment, including a generation meter, being installed by a microgeneration certification scheme (MCS) accredited installer, eligible businesses in England, Scotland and Wales will now continue to be paid for installations completed and commissioned before 2022.

Once successfully accredited, systems will receive quarterly payments per kilowatt-hour (kWth) of energy use, however, if metered as a multiple system, which includes either ASHP or solar thermal and a gas boiler, then payment is made purely for the heat generated by the heat pump or solar thermal aspect of the application.

The current 2020/21 (non-domestic) tariff are:

  • For new air source heat pumps – 2.79(p/kWh)*
  • For new solar thermal collectors less than 200kWth in size (tier 1) – 10.98(p/kWh)*

For specifiers and developers installing renewable heating systems on commercial buildings or small-to-medium-scale district heating projects, the extension also provides crucial financial support ahead of the Green Heat Network Scheme (GHNS) coming into force in April 2022.

*For more information on non-domestic RHI and the full conditions of eligibility, refer to the energy regulator Ofgem.

Adveco L70 ASHP For Hot Water With 70% Less CO₂

  • 90 kW maximum output for hybrid domestic hot water and heating
  • Specifically designed for the UK climate (-20°C to +35°C)
  • Reduce CO₂ by as much as 70% compared to gas-fired systems

Nov 9th 2020 Commercial hot water and heating specialist Adveco extends its range of commercial air source heat pumps (ASHP) with the introduction of the Adveco L70. This high-capacity air-to-water monobloc heat pump is designed for the UK climate providing hybrid domestic hot water (DHW) and heating.

Bill Sinclair, technical director, Adveco said, “In conjunction with Adveco’s bespoke application design, the L70 offers a comprehensive response for sustainable heating and hot water, providing high-efficiency, low-emission, low cost to operate systems for the life of a commercial building.”

Rated 70kW for typical UK operation at 5°C but climbing to a maximum 90 kW from a single compact unit, and with a seasonal coefficient of performance (SCOP) as high as 4.08 the L70 is perfect for large scale commercial applications and can operate as part of a cascade installation for projects demanding greater capacity. The L70’s dual compressor configuration allows for staged start-up to limit current draw and gives the flexibility to drop to half output under low load conditions.

With ASHPs offering greater efficiencies in low-temperature systems, the high-temperature demands of commercial DHW applications can be a challenge. Achieving working flow temperatures up to 60°C, the L70 supplies preheat for hybrid applications composed of combinations of plate heat exchangers, buffer vessel, with calorifiers, gas-fired boilers or direct-electric water heating providing essential additional heat to meet commercial requirements.

The L70 will dramatically lower CO₂ when analysed using the carbon intensity figures from the new SAP10.  Compared to gas-based systems the carbon emissions are reduced by around 70%, when using the SCOP of 3.47 measured at 55°C flow temperature (Ecodesign warm European temperature zone with a reference design temperature of 2°C).

The L70 remains eligible for applications for the non-domestic Renewable Heat Incentive (RHI) until March 2022 and is ideal for projects applying to the Government’s Public Sector Decarbonisation Fund to drive energy efficiency.

Additional information

  • Dual refrigerant circuits with smart control and built-in remote monitoring system
  • COP 3.65 (7°C ambient) to 2.83 (-10°C ambient) at 35°C water temperature.
  • Maximum working temperature/ambient air -20°C to +35°C
  • Automatic reverse cycle for built-in frost protection
  • Maximum working temperature range /waterside 25 to 60°C
  • Noise level 51.6 dB(A) (sound pressure at 10m)
  • W2180mm H2100mm D1070mm
  • Dry mass 900kg

Adveco’s Packaged e-Hot Water System Named Finalist in 2020 HVR Awards

  • Named finalist in the HVR 2020 Commercial Heating Product of the Year
  • Reduce operational costs by offsetting up to 70% of the energy required by equivalent sized systems. Dramatically reduces CO₂ emissions
  • Unique low heat intensity specification reduces the threat of scale formation

Adveco is proud to announce it has once again been named finalist in the Heating & Ventilation Review (HVR) Awards.  Named finalist in the 2020 Commercial Heating Product of the Year category, the Packaged e-Hot Water System from Adveco offers commercial businesses with large hot water demands but space limitations a complete, pre-sized highly-efficient, low carbon response.

The HVR Awards celebrate the products, brands, businesses and people that have led the way with their innovation and unrivalled levels of excellence, inducting them into the prestigious HVR Awards ‘Hall of Flame’.

“It is fantastic to see our Packaged e-Hot Water System be recognised in this way,” said David O’Sullivan, managing director, Adveco. “We are very proud of this product which brings together every aspect of our business, unifying our application design, product expertise and site services to provide a sustainable, future-proof product that is a robust, efficient and cost-effective way to secure hot water for a myriad of commercial applications.”

Adveco’s Packaged E-Hot Water System makes full use of the FPi-9 ASHP to provide the system preheat from 10°C to 50°C, supplying 70% of the DHW load. Offsetting 70% of the energy requirement means the Packaged e-Hot Water System can demonstrate a 47% reduction in energy demands and CO₂ emissions for the same output of 500,000 litres of hot water each year when compared with a similar direct electric-only system. The reduced energy demand also means operational savings can be added to the capital savings secured during the design, supply, and installation phases.

The system is also ground-breaking in the application of a completely new specification that lowers the heat intensity, without detrimental effect to the demands for hot water, meaning the Packaged e-Hot Water System is also more resistant to scale, reducing maintenance demands.

“The vision for, and execution to market of the Packaged e-Hot Water System has been a real team effort,” adds David. “Being named finalist once again in the HVR awards demonstrates the advantages of Adveco’s independent approach to innovation, ensuring customers have the very best system response to their need for low carbon, cost-effective applications as we all work to achieve net-zero.”

Planning Change Ushers In Restaurant Refurbishment Challenge

From the beginning of September 2020, changes to planning will see use classes A1 (shops), A2 (financial and professional services), A3 (restaurants) and B1 (offices) merged to create a new Class E. This will enable use of these spaces to be altered from one use to another or undergo change to multi-use venue without seeking consent from local authorities.

The simplification of planning creates several fascinating new opportunities. For pop-up and permanent restaurants, the opportunity is clear, especially for restaurant chains that have specialised in refurbishing existing High Street buildings. That said, the impact of COVID-19 on the restaurant sector cannot be discounted, so it remains to be seen how the demand for new restaurants in city centres will play out. There is strong evidence to suggest that ‘stay at home’ workers are now looking for more local venues to eat out, instead of opting for city centre locations which typically would have been a popular destination for commuting workers. This has the potential for rapid development of restaurants in more suburban locales where available properties have typically been former pubs. Pubs themselves remain exempt from these planning changes, and should a restaurant utilise one of these new spaces then it will require permission from local authorities to operate takeaways or to sell alcohol from the premises. Other locations could adopt a multi-use model, shifting from business space in the day to restaurant in the evening, or operating a full time mixed-business usage within a larger building.

These changes are seen as a key opportunity to revitalise the High Street, but the one thing we know well at Adveco is the potential complexity, and therefore hidden cost, of refurbishing a property when the site was not originally conceived as a restaurant. Landlords and new property owners need to recognise that heating and especially hot water are business critical functions, with suitable hot water storage needed to meet consistent and peak-hour demands. That water also must be supplied at a minimum of 60°C to ensure a hygienic cleaning of the environment, utensils and provide handwashing for both staff and customers.

Adveco has 50 years of experience delivering commercial heating and hot water refurbishment projects. We will size the needs of the premises, design a bespoke application, and supply the necessary system components, and ensure it is commissioned for use and serviced to manufacturer’s quality as part of the warranty.  You can discover more about our recent work refurbishing systems in listed buildings and our work for Five Guys revitalising building hot water systems throughout the UK. In all these cases, our customers are not only securing modern, highly efficient fit-for-purpose heating and hot water systems, they are also reducing their costs and either better controlling their carbon emissions or excising them with renewables for a more sustainable workplace.

Adveco packaged plant room.

Adveco Packaged e-Hot Water System For Low Carbon Hot Water

  • Reduce operational costs by offsetting up to 70% of the energy required by equivalent sized systems. Dramatically reduces CO² emissions
  • Unique low heat intensity specification reduces the threat of scale formation
  • Built-in backup for system resilience, ensuring consistency of service

Hot water and heating specialist Adveco, offers commercial businesses with large hot water demands but space limitations a complete, highly-efficient, low carbon response with its Packaged e-Hot Water System.

This prefabricated all-electric water heating system brings together Adveco’s FPi-9 Air Source Heat Pump (ASHP), an Adveco 200L GLC indirect preheat tank, and Adveco 200L GLE direct electric water heater to provide reliable high-temperature water in a convenient, packaged system housed in a compact GRP housing.

Bill Sinclair, technical director, Adveco says:

“The Packaged e-Hot Water System leverages all the advantages of off-site construction to provide a standardised, resilient, environmentally friendly, low carbon, hot water system that helps reduce both a building’s energy consumption and operational costs across its lifetime.”

Adveco’s Packaged E-Hot Water System makes particular use of the FPi-9 ASHP to provide the system preheat from 10°C to 50°C, supplying 70% of the DHW load.

Offsetting 70% of the energy requirement means the Packaged e-Hot Water System can demonstrate a 47% reduction in energy demands and CO² emissions for the same output of 500,000 litres of hot water each year when compared with a similar direct electric-only system. The reduced energy demand also means operational savings can be added to the capital savings secured during the design, supply, and installation phases.

A completely new specification that lowers the heat intensity, without detrimental effect to the demands for hot water, means the Packaged e-Hot Water System is also more resistant to scale, reducing maintenance demands.

The GLE also has an additional 6kW immersion heater to provide backup in case of failure of the lead heat source for sites where hot water is business critical. The Adveco designed control system monitors the heat sources, and in the case of failure, it can automatically activate the backup system.

Adveco’s Packaged e-Hot Water System is ideal for a wide range of commercial properties with regular hot water demands such as restaurants and boutique hotels, offices, schools, and light industry. The system is also perfect for both new builds or refurbishment where space is at a premium.

Adveco Packaged E-Hot Water System

Adveco Packaged E-Hot Water System for low carbon hot water.

Technical Features

  • FPi-9 ASHP supplies 9kW at 7°C outdoor temperature
  • Nominal 18kW of heat is input to the domestic hot water (9kW ASHP and 9kW electric element)
  • Sized to meet the typical needs of a larger facility and can supply 314 l/peak hour. Based on a 12-hour daily operation and one peak hour, this equates to 1370 litres of hot water per day
Legionella Precautions When Reopening Buildings

Legionella Precautions When Reopening Buildings

  • Find the Legionella risk assessment for your building.
  • Restart hot water systems 24 hours before the building is to be reoccupied.
  • Test water temperatures.
  • Get expert advice if a building’s occupants’ health places them in a high-risk category.

Commercial hot water and heating specialist, Adveco, today offered a precautionary warning against the dangers of Legionella for businesses planning to open facilities under the Government’s ‘conditional plan’ to reopen society.

“In response to Covid-19, an unprecedented number of business properties have been forced to close, often with little to no warning. As those businesses work towards reopening it is extremely important that some consideration is made to how to restart it without creating an unsafe situation if buildings have been shut and the hot water has been turned off,” advises Bill Sinclair, technical director, Adveco.

Stagnant (not moving) water, especially at warm temperatures (more than 20°C), creates the ideal situation for the proliferation of Legionella bacteria.  Normally in hot water systems the risk is minimised by the temperature, constant flow and because the risk of Legionella in the incoming mains is relatively low. However, it can be present, and the risk to building occupants increases if: a water system is fed from a cold water tank instead of the mains; a hot water system has been turned off for more than a week; there are aerosol creating taps such as showers, whirlpool Jacuzzi hot tubs, washing up spray faucets, and any building where occupants are elderly or immuno-compromised.

If a business has been closed, and the hot water system has been off, and the building taps are mains-fed and occupants are low risk and then it should be sufficient to do the following:

  • Find the Legionella risk assessment for your building and read it thoroughly
  • Start up your hot water system at least 24 hours before the building is to be occupied
  • Make sure all pumps are on
  • Make sure the hot water temperature is over 60°C

Wait a few hours, or better still next day carry out the following:

  • With a thermometer, check the temperatures from several non-blended taps that are as far as possible from the water heating system. They must achieve temperatures of more than 50°C within 60 seconds, and preferably hotter and faster
  • Run all hot and aerosol creating taps to thoroughly flush them. The minimum expectation for small, basic hot and cold water systems would be flushing through with fresh mains water.  During flushing, all valves should be operated in the fully open position so that any particulate matter can be flushed through. For larger buildings with tanks, showers, calorifiers and more complex pipework, more extensive flushing is recommended. Due to the recent warm weather, it is likely that some increase in bacteria levels and biofilm will occur. Depending on circumstances, sampling and testing for different bacteria may be recommended and the system will require cleaning and potentially repeated disinfection. It is still good sense to have evidence that this process has been successful, so sampling in accordance with BS7592 should be considered to validate the effectiveness of flushing and cleaning.

If your hot water system has been off, and your building taps and occupants are medium or high risk then you must do the following:

  • Find the Legionella risk assessment for your building and read it thoroughly
  • If you have a maintenance team with expertise in Legionella you should contact them before restarting the hot water system
  • If you do not have such a team you must take advice from a firm that does or contact Adveco Technical Support for further information

It is important to remember that the responsibility for Legionella control lies with the duty holder. The temporary building closures as a response to Covid-19 means that unless careful consideration is given to restarting hot water systems there is a real potential for a Legionella outbreak.

For further guidance on reopening your business and the threat of Legionella refer to this information from ICOM Energy Association.

About Adveco

With almost 50 years of industry experience, Adveco is the trusted specialist provider of bespoke hot water, heating and power systems to the building services industry. Committed to partnering with its commercial and government customers, Adveco helps create comfortable, efficient, functional, safe and sustainable buildings through invaluable support in the design, supply, commissioning and service of business-critical hot water, heating and power. Headquartered in the UK, the company operates across Europe from offices in the Netherlands and Belgium.

Adveco – Expertly engineered for you. Visit www.adveco.co

Adveco commissioning

Adveco Covid 19 update – Engineering Site Visits

The provision of heating and especially hot water within hospitals and residential care facilities, supermarkets and those supporting key workers, such as schools, is being actively prioritised for support by Adveco. An important aspect of that work is the provision of site-based engineering services for emergency call outs, ensuring priority customers have a reliable supply of heating and, in particular, hot water.

Regarded as essential work, we are still providing this service in these times of social distancing and stay at home rules. Adveco is taking all necessary measures to protect its staff and help prevent further spread of the Coronavirus. As a result, we have made some alterations to our engineers’ working practices and we ask for your patience and help to keep them safe while doing their jobs. This will help to ensure we can continue to offer this critical engineering support throughout the duration of this pandemic.

While on site, we will be instigating the following changes to protocols to ensure the safety of our engineers:

  • No signing in – site contact to sign the engineer in.
  • No classroom-style inductions – inductions, if necessary, take place outside as toolbox talks, ensuring distances of over two metres from others.
  • No entry into crowded areas / areas that are heavily trafficked / areas where people loiter – the engineer is to phone and the site contact should come outside to meet him and take him around the outside of the building to the plant room. Plant room to be accessed from the nearest external door (not by walking through an occupied building, unless at the engineer’s discretion, he has our full support if he deems the risk too high). Please advise prior to the visit if you feel plant room access may be problematic.
  • No one else to be working in the vicinity / in the plant room while our engineer is there.
  • No signing out – site contact to sign the engineer out.
  • The site must provide facilities for hand-washing.

We will be requesting that agreement to the above protocols be agreed in writing prior to an engineering visit. If these allowances cannot be accommodated, we will deem the work non-essential and attendance will be rescheduled following the Government mandated ‘stay at home’ period.  Our engineer will carry out a risk assessment on arrival and if you cannot provide the stated conditions then he has been instructed to abort the job, this will incur a standard aborted visit fee.

We are sorry to have to impose conditions on our visit, but we are committed to the health of our engineers and the ability to continue to support our many customers providing key services to the nation.

We appreciate your support in these extraordinary circumstances.

Adveco Covid-19 update

Adveco Covid-19 update

During these unprecedented times, and in response to the latest Government advice to all businesses in the UK, Adveco is taking all necessary measures to protect its staff and help prevent further spread of the Coronavirus.

Our services have always been regarded as business-critical to our customers, and with so many providing front-line support in the UK in the fight against this pandemic, it has never been truer.

I want to assure you that Adveco and our sister company A.O. Smith Water Heaters remain open for business. We continue to operate from our Farnborough HQ but with a reduced staff for the duration of April. This is of paramount importance to us, to maintain our supply lines and ensure deliveries are made so your projects are not delayed.

We are well stocked, and our field engineering teams are on hand to respond to ongoing emergency call outs.

As the situation continues to develop, it has become clear that we, like so many businesses, must prioritise our services in response to the critical needs of customers across the health sector. The provision of heating and especially hot water within hospitals and residential care facilities that provide for those most at risk must take precedence at this time. We will be endeavouring to ensure all product and engineering support is made available in the fastest time to customers within the health sector. Supermarkets and those supporting key workers, such as schools, will also be prioritised for support by Adveco.

We are happy to discuss the needs of your project or servicing requirements but hope you will appreciate that if you are not providing key services at this time that our response may be delayed.

We will operate a small retained team for the coming month to support your needs, but you may experience a delay in response when contacting the office. We are responding to all calls and messages but apologise if you are unable to get an instant reply. We appreciate your patience.

To reiterate, Adveco remains open and ready to meet your commercial hot water and heating needs. We appreciate your support and understanding.

David O’Sullivan

Managing Director

Adveco / A.O. Smith Water Heaters UK